How do I reconnect to Kayo?

Kayo Sports is a fantastic platform for sports enthusiasts in Australia, offering a vast library of live and on-demand content. However, like any streaming service, you might occasionally find yourself needing to “reconnect” – whether it’s because you’ve been logged out, experienced a technical glitch, or are trying to access Kayo on a new device. Reconnecting to Kayo is usually a straightforward process. This guide will help you get back to the action quickly visit kayo sports.com.au/connect.

Understanding Why You Might Need to Reconnect

Several reasons could necessitate reconnecting to Kayo:

• Automatic Logout: For security reasons, streaming services often log users out after a certain period of inactivity.
• App Updates: Sometimes, after a Kayo app update, you might be logged out and need to sign in again.
• Switching Devices: When moving from one device (e.g., your phone) to another (e.g., your smart TV), you’ll need to log in to the app on the new device.
• Internet Connectivity Issues: Temporary internet drops can sometimes cause the app to lose its connection to your account.
• Clearing Cache/Data: If you’ve manually cleared the app’s cache or data on your device, it will remove your login credentials.
• Account Changes: If you’ve recently changed your Kayo password or other account details, you’ll need to re-enter the new credentials.

How to Reconnect to Kayo: Step-by-Step

The method for reconnecting primarily depends on the type of device you’re using.

Method 1: Reconnecting on Smart TVs and Streaming Devices (Recommended: Using an Activation Code)

This is the most common and convenient way to reconnect on devices like Smart TVs (Samsung, LG, etc.), Apple TV, Roku, Amazon Fire TV, Android TV, and gaming consoles (Xbox).

1. Open the Kayo App on Your TV/Device: Launch the Kayo Sports app on your television or streaming device.
2. Select “Sign In”: You’ll typically be presented with options like “Sign Up” or “Sign In.” Choose “Sign In.”
3. Choose “Sign In with a Code” or “Activate Device”: The app will usually display an 8-digit alphanumeric code on your TV screen. This is your activation code. Keep this screen visible.
4. On a Separate Device (Phone/Computer), Go to Kayo Connect: Open a web browser on your smartphone, tablet, or computer. Go to kayosports.com.au/connect.
5. Sign In to Your Kayo Account (if prompted): If you’re not already logged in, enter your email address and password. Ensure these are the credentials for your active subscription.
6. Enter the 8-Digit Code: On the kayosports.com.au/connect page, you’ll see a field to enter the 8-digit code displayed on your TV screen. Type it in carefully.
7. Confirm and Enjoy: Click “Confirm” or “Connect.” Your TV screen will automatically refresh, and you’ll be logged back into the app. Select your profile and resume watching.

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Method 2: Reconnecting on Mobile Devices and Computers (Direct Login)

For smartphones, tablets, and web browsers on computers, you’ll typically just log in directly within the app or on the website.

1. Open the Kayo App/Website: Launch the Sports app on your mobile device or go to kayosports.com.au in your web browser.
2. Locate “Sign In”: On the app’s home screen or the website’s top navigation bar, find and click “Sign In.”
3. Enter Your Credentials: Type in your email address and password into the respective fields.
4. Click “Sign In”: Hit the “Sign In” button to log back into your account.

Troubleshooting Reconnection Issues

• Check Internet Connection: Ensure both your streaming device and the device you’re using to enter the code have a stable internet connection.
• Incorrect Credentials: Double-check your email and password. If you’ve forgotten your password, use the “Forgot Password” link on the login page to reset it.
• Expired Activation Code: The 8-digit codes on your TV screen are time-sensitive. If it expires, simply go back on your TV and request a new code.
• Active Subscription: Verify that your subscription is still active and not paused or cancelled. You can check your subscription status in your account settings on the website.
• Clear App Cache/Data: On some devices (especially Android mobile and TV devices), clearing the Kayo app’s cache and data in your device settings can resolve persistent login issues. You’ll need to log in again after doing this.
• App Updates: Make sure your app is updated to the latest version. Outdated apps can sometimes cause login problems.
• Restart Device: A simple reboot of your streaming device or TV can often resolve minor glitches.
• Contact Kayo Support: If you’ve tried all these steps and still can’t reconnect, it’s time to contact Kayo Sports customer support for further assistance.

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Reconnecting to is generally a quick process, and by following these steps, you’ll be back to enjoying your favourite sports in no time.